General Questions

Where do you ship to?

We ship worldwide! All orders are shipped from Eau Claire, WI., and are subject to UPS, FedEx, or USPS transit times and terms.

What are your business hours?

We’re here from 9AM-5PM Monday through Friday, and most weekends as well. Need to stop by on our off hours? We can usually make that happen. Just ask!

How long does it take to get my stuff!?

Our standard turnaround time is 8-10 business days + shipping for apparel orders, and 10-15 business days for everything else. Turnaround time starts after a 50% deposit has been made, and all order details, including an invoice and mockup, have been approved.

I want my stuff yesterday!? Think you can make that happen?

Although our printing press may look like some sort of weird, time traveling helicopter, it’s not. But, in the event that you do need merchandise right away, we can usually accommodate depending on our current production schedule. Additional rush fees may apply.

Rush Fees

1 Day: 50%
2-3 Days: 40%
4-5 Days: 30%
6-7 Days: 20%
8-9 Days: 10%
10 Day: Standard

Do you do contract printing or work with agencies?

In some cases, yes. Please reach out and let us know what you have in mind!

What files do you accept?

We require artwork to be created at 300DPI or greater at the size you wish to print, and prefer the file either be an Adobe Illustrator .PDF, .EPS, Vector, or high resolution, .JPEG, .PNG, .TIFF or Photoshop file. See our File Prep page for more info. Images that are low resolution must be recreated prior to printing, and in most cases, additional design fees may occur.

How does your order process work?

We think ordering custom merchandise should be an enjoyable experience, free of uncertainty and worry, which is why we’ve simplified the process into 6 easy steps. Please visit our How to Order page for more info.

I have this amazing idea for a t-shirt design, can you bring it to life?

Totally! Whether you know exactly what you want designed, or you haven’t the slightest clue, we’re here to help. All of our artwork is created from scratch, without the use of stock images or clip art. Who wants stale, cheesy artwork, anyway? Please see our design page for examples of our past work, and contact us for a quote.

Can I stop by to check out print samples or to talk about an order? Can I talk to a real live human being?

We invite you with open arms to come chat with one of our lively, still-breathing, team members. No robots allowed at Ambient unless they’re printing shirts! No appointment necessary as long as you come between our normal business hours.

I got my shirts and they look great, but I think you shorted me a few.

We always do our best to get you what you ordered, and even try to throw in a few extras when possible, however, production errors and misprints do occur. For this reason, it is an industry standard to allow an acceptable margin of error on all print orders. Most shops ask for a 5%-10% misprint allowance, however, we’ve designed our workflow to account for 3% or less in misprint allowance. If you are expecting exact quantities, it’s never a bad idea be to order extras. If we are short on the order, we will gladly refund you the costs of the items you did not get, but cannot reprint the shorted goods unless we are 5% or more short.

Payment Questions

What makes up the cost of my custom apparel or merchandise?

We like to keep it simple around here. Pricing for all merchandise is based on the brand, style, and color of product you’re going with, the quantity being ordered, the number of colors in the design, the number of print locations, and whether or not any specialty inks or processes have been used. We do not charge setup or screen fees on any of our orders,

Printing Questions

I’m totally new to this whole printing thing, can you give me a quick rundown?

Sure thing! We'll be adding a New to Printing video in the near future which will break the entire process down. In the meantime, please contact us directly for any questions you may have.

Product Questions

Can you print on products other than what’s shown on your website?

We offer a wide array of other products other than the ones shown on our website, and would be glad to see if we help out with any print-related projects you may be involved with. If we can’t help you directly, chances are we know someone who can.